Jayme Dunnings.Verified Buye
Q: Hello. I am interested in the "Proud of my Coily" unit but concerned about the density. Description states Hair volume is 200g, unsure of what that means. What is the density of this unit? It is 150 density? Thank you, Jayme
Answer
Hello, different wig types have different density. The density of our full lace wigs and lace front wigs is 130%, the density of our lace closure wigs and U-part wigs is 150%.
Danita R Reese.Verified Buye
Q: Do you have any in salt and pepper ie black and gray?
Answer
Hello dear,
Thank you for asking.
I'm sorry to tell you we can't provide dyeing the hair into gray service.
Our hair is 100% human virgin black hair.
If we dye it into light color, we will bleach the hair and dye the color on it.
After that, the hair may suffer hair loss and loss of curl pattern.
Therefore, we don't offer too light color service and I hope you can understand it.
Q: What is the density of this wig?
Answer
Hello, the density depends on the wig type you choose, the density of our full lace wigs and lace front wigs is 130%, the density of our lace closure wigs is 150%.
Renee Henry.Verified Buye
Q: Can I get this wig in 12 inches?
Answer
Hello, we can customize it for you, but we can make sure the style will be exactly the same as the picture on our website because of the different lengths.
And a reminder that the wig is customized for you based on your request. Exchange and return are not allowed except quality problems.
Sylvia Dunbar Jenkins.Verified Buye
Q: What is your return policy? Where is it written?
Answer
Hi, dear.
Our return policy is written in the FAQ part.
The 4th question is "Shipping and Return".
Best regards.
Q: Hello, Is the lace closure wig (4*4,5*5) just the front part of the wig or the entire wig?
What wig type is the model wearing the pictures and video?
What is the difference between lace front wig and a full lace wig?
Thank you
Answer
Hi, dear.
4*4/5*5) is the lace size of the front part of the wig.
In the video, the model wears a Lace closure wig(4*4).
The most obvious difference between full lace and lace front.
Full lace wig has the most lace part, so it will be the most suitable for free parting.
Best regards
kimonique m welch.Verified Buye
Q: What is 4"*4" and 5"*5". Is this pertaining to the size of cap? Thank you.
Answer
Hi,dear.
4*4 and 5*5 are two different kinds of lace closure wigs.
It means the size of the lace part. The following picture is the 4*4 lace closure wig.
5*5 means a bigger size of the lace.
Best regards.
Tamara EDME.Verified Buye
Q: Do you have instructions on how to measure our head so we know what size "lace closure wig" to select?
Answer
Hi, dear.
Yes, of course.
Please click the "measurement" word besides the capsize.
And you will see the measure guide and size table.
Best regards.
Laura Maria.Verified Buye
Q: Hola, vivo en Colombia - Bogotà, estoy interesada en esta peluca, me gusta mucho, en el caso que la compre hoy, cuanto tiempo se demora en llegar? adicional si quisiera ponerme una diadema o hacerme otro peinado seria posible partirlo a la linea de la mitad? muchas gracias por la atención.
Answer
Hola cariño.
Por lo general, hay 15 días hábiles para procesar antes del envío.
Y sí, puedes dividirlo por la mitad o usar una diadema en el cabello.
Atentamente.
Hi, dear.
Usually, there are 15 business days for processing before shipping.
And yes, you can part it in middle or wear a headband on the hair.
Best regards.
Janice Cummins.Verified Buye
Q: proud-of-your-coily-unit- $345 can let me know when this wig is back in stock, so I can order one . Many thanks .
Answer
Hi, dear.
Currently, only the full lace wig type of this wig is out of stock.
And other types are available. And once restock, we will put it on our site again.
Best regards
Q: Ive been looking at this wig for months! My first wig buy so I am so lost here. I do not want to use glue ... just want to put on, tuck comes and go but unsure which closure to buy? Loving what she has on the video. What is the difference between 4x4 and 5x5? I want my first one to be THE BEST. thanks Proud Of Your Coily" Unit-PSTLW03S
Answer
Hi, dear.
We will recommend the Lace closure wig type.
And 5x5 has a bigger lace part than 4x4. So that there is more place to parting by yourself.
That is the only difference.
Best regards.
Donna L Brooks.Verified Buye
Q: What does "Natural Color" mean? What is the difference between "Natural Color" and 1B?
Answer
Hi, dear.
The natural color is close to dark brown.
And #1b is close to off black.
You can just choose up to your own hair color.
Best regards.
Q: Can this hair be straightened?
Answer
Hi,dear.
Yes, it can be straightened but keep in mind that just like our own natural hair, this hair is also susceptible to heat damage and loss of curl pattern.
Due to this we do not recommend you straightening your hair.
If you have any problems, please feel free to contact.
Best regards.
Sarah Hillsman.Verified Buye
Q: Do this wig come in a different color?
Answer
Hi,dear.
Currently we have natuarl color and #1B color.
If you need any other color, we can offer color service.
Please email us an example picture about the color you want.
Best regards.
Q: Is this wig human hair?
Answer
Hello dear,
Thank you for your message.
All of our hair products are made of 100% human hair.
If you have any problems, please feel free to contact.
Best regards.
Q: Is it possible to make unit exactly like the “proud of your coily” unit but 16inches instead of 14inches?
Answer
Hi,dear.
That is possible.
We can custom it for you. Please leave a comment in your order about it.
And we will email you about the price difference.
Best regards.
Barbara Dixon.Verified Buye
Q: Hi ... I live in the US ... Where does the hair come from for the wigs?
Answer
Hi,dear.
Thank you for asking.
Our wigs comes from China. If you need to expedite the order or other serivce.
Please email us to
[email protected]
-
Best regards.
Q: Hello I love in Toronto,Canada.
I am interested in the tropdoph wig.
I see you ship from China.
The borders are closed at this time due to the Covid virus.
When will orders resume?
I do not want to pay for a wig that can not be shipped to me immediately.
Also please confirm that it is the exact same wig with natural human hair and texture that would be shipped if/ when I decide to order.
Thanks you,
Terry
Answer
Hi,dear.
Thank you for reaching out.
Our orders are processing and shipping as usual.
So we can ship it now. And about the wig quailty.Don't worry.We have quailty quality inspection before shipping. And if the wig you received has any quaity issue.
Please let us know. We will help you return or exchange.
Best regards.
Glory Akpolo.Verified Buye
Q: What is colour is Natural colour and what wig type and hair colour the YouTube Tropdoph worn.
Answer
Hi,dear.
Natural color is more like dark brown.
And it is natural color and wig type is lace closure wig.
Any other questions, you can also email us.
Best regards.
Q: Can you part this hair!
Answer
Hi,dear.
This wig has 3 wig type.
All of them can be parted freely. But the full alce wig and the lace frontal wig will have more space in parting than lace closure wig.
Please be aware of that.
Best regards.
Q: Is duties and taxesincluded in final total
Shipping to Canada
Answer
Hi,dear.
Usually our package won't be taxed.
Since we will write 'synthetic fiber' on the envelope.
Please don't worry when you notice it.That's just a suggestion by the shipping company to ensure the package will not be stopped at your country's border custom.And you don’t need pay any impost.
Best regards.
Q: Where can I buy your product in Douglasville ga, or in Atlanta zip code 30135
Answer
HI,dear.
Thank you for asking.
We don't have physical store.You can purchase on our webiste and we will ship it to you.
Best regards.
Q: What’s your current order fulfillment timeframe? If I place an order today/tomorrow when will it arrive in DC area?
Answer
Hi,dear.
For this wig, it need about 15 business days for processing. And it will take 2-3 business days for shipping.
So if you place an order today(Mar.24th), you will receive it around Mar.17th.
Best regards.
Diane McDaniels.Verified Buye
Q: Are these wigs able to be dyed?
Answer
Yes, all the hair on our website can be dyed.
However, keep in mind when you color curly hair very light you will suffer hair loss and loss of curl pattern. The same occurs with our natural hair as well because you are removing melanin and proteins from the hair. If you do color the hair, we recommend having a professional do it.
Best regards.
Aneesa Abdul.Verified Buye
Q: I left a message already but unit is Proud of your coils, not Proud to be Mary. Is it possible to do the front is a lace front and the back full lace?
Answer
Hello,
Sorry to inform you that we can not do that for you.
Best regards.
Q: by any chance do you have any coupon codes for december? I would like to order proud of your coily. also what color is natural ?
Answer
Hello,
Recently we will have a flash sale event and other discounts around Christmas.
Here is the link of flash sale:https://www.hergivenhair.com/w-
igflashsale/
Please don't miss it.
Best wishes.
betty pearsall.Verified Buye
Q: what is a lace close wig
Answer
It has a 4*4 lace closure on the front of the wig.
Q: Is it possible to get it a little longer, like a 16 or 18 inch?
Answer
We can customize it for you, but I can't be sure that the hairstyle will be exactly the same as the picture on our website because of the different lengths.
And a reminder that the wig is customized for you based on your request. Exchange and return are not allowed except quality problems.
Patricia Robinson.Verified Buye
Q: I am 59 and I wanted a Coily light brown wig with some grey streaks. Is this possible and would it look good? I do not want to look like mutton dressed as lamb! :-)
Answer
Hello dear,
I'm sorry to tell you we can't provide dyeing the hair into grey service.
Our hair is mostly 100% human virgin black hair.
If we dye it into light color, we will bleach the hair and dye the color on it.
After that, the hair may suffer hair loss and loss of curl pattern.
Therefore, we don't offer too light color service and I hope you can understand it.
Q: Hi there, I have a unit but it began to fall out at the lace. I am about to order another and thought about ordering with the added color of 1B if this is the case will I be able to color it on top of the one B coloring?
Answer
Hello, you can choose #1B color, but if you choose the color service, we will dye the whole wig for you.
Sapphire Smith.Verified Buye
Q: Does the 15 days of processing/production time include the weekends?
Answer
Hi, the producing time doesn't include weekends.
Q: Hi ! Im really interested about the wig but I have a lot of question about it .
I have a small head ( 18 circumference)
I didn't saw XS on size choose.
The shipping its fast or not for paris/France ?
I try to contact you on Instagram but I didn't get any response.
Thank you
Answer
Hi, you can choose the custom size.
The shipping will take 3-5 business days normally.
We have 12 hours time difference, sorry for our late response. We don't work at night.
Marla Anderson.Verified Buye
Q: Hi,
I’m a small YouTube creator and I was interested in reviewing this item. are their discounts for people who do reviews on YouTube?
Thanks,
Marla
Answer
Yes, after you receiving our hair, if you make a video on Youtube, we will send you a half bundle of clip-in or weft.
Q: How long is shipping to USA , Connecticut ?
Answer
The shipping will take 2-3 business days to the US normally.
Q: Hello, the youtube video from Tropdoph brought me here. I want to get the exact same wig reviewed in her video - is it the lace closure wig she is wearing? Also, do you have the light brown cap/lace? I intend to follow her regiment to get the same look. Please advise. Also, how long does it take for wig to be delivered? Thanks.
Answer
Yes, this is the same wig she wore. And the lace is color is light brown. And the producing time of a wig will be 15 business days. The shipping will take 2-3 business days to the US.
Q: Hey is there a way I can remove the combs from the wig to get this sewn on
Answer
Yes, actually we can customize a no combs wig for you if you need.
Q: My head is shaved, what cap structure should I get if I am going to be wearing the unit all day & removing at night.
Answer
The full lace wig will be suitable.
Q: I have a reunion June 26 and need hair delivered by June 24/25 latest. I can only order if it will be delivered by the date above . Can you pls help me?
Answer
If you order our clip in or weft, you will receive it on time.
If you need our wig product, you can rush your order and let you receive it in time but you will need to pay $20 for the rushing fee. Please make an order as soon as possible and leave a message about the date you need it.
Deborah Norman.Verified Buye
Q: Can the hair be dyed? Is this human hair? How long should this wig last if you take care of it? Thanks
Answer
Hello,
Yes, as our hair is 100% human virgin hair, it can be dyed. But as we all know the dying processing will damage the hair to cause the hair loss and the curl pattern loss, it's better for you to let a professional stylist dye it and don't dye it too light. We also offer a color service.
Generally, our hair can last 5-6 months for daily use. But the real life of the hair is mostly depending on your maintenance and frequency to install it.
Q: What is the size of the medium so I will know if I need to order a custom size. Thank you.
Answer
Please click the button of "Measurements" besides wig cap option. You can check more wig cap details there.
Cheryl Coleman.Verified Buye
Q: Why so long for delivery? Where is the unit shipped from?
Answer
As all wig orders need to be customized, the processing time of customization is a little bit longer. And the package will be sent out from our factory in China by DHL.
Sunny Thomas.Verified Buye
Q: Can this hair be perm rodded? Also can it be washed and reused? Thank you
Answer
As all of our hair products are made of 100% real human hair, it can be perm rodded. And the hair curl pattern will revert back after co-washing it. But if you use the chemical to style it, the curl pattern will not revert back. If you want to style it, it’s better to use flexible rods. Any other question, please be free to email us
[email protected]
Q: Can you get the cap size in large
Answer
Yes, please choose "custom size" in the option of cap size. Then please tell us the exact measurement of your head. That will be fine.
Q: I was Wondering if this hair can be colored/bleached?
Answer
Yes, it can be colored and bleached. As all of our hair products are made of 100% real human hair, there is no problem. But we usually do not recommend it. Because when you color curly hair very light you will suffer hair loss and curl loosing. That's with real hair as well because you are removing melanin and proteins from the hair. If you insist, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20). Don't process with a dryer because the heat will help to relax it. If Keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.
Q: What’s a lace closure? Can I part this hair to wear the bangs a different way? Not lace all over?
Answer
Lace closure wig has a 4"x 4" lace in the front of the wig cap. It can help to make this wig possible for a free part of this area. More details, please check pictures on our product page. Hope this clear. If there is still confusion, please email us
[email protected]
Q: Can this be customized? Shorter or change density
Answer
Hello, the density of our wigs is fixed. But the hair length can be customized. You can email us with the length you prefer before ordering. Then we can double check it for you. Our email address is
[email protected]
Q: Hi, I’m looking to purchase “proud of your coily” and wanted to know if I could do a twist out or rod set with this unit?
Answer
Yes, of course, you can dear. All of our hair products are made of 100% real human hair, so you can treat it as your own hair. Please just remember to have a proper hair care to keep them in a good condition.
Q: Can this wig come in curly instead of coily?
Answer
I am sorry. With different hair texture, the final result of this style will be different.
Q: I love this style! Please make this a18-20 inch! Can I request this?
Answer
Hello,
This is a special style and the length is only 14 inches.
If you need 18-20 inches, you can order our coily top lace wig at the following link:
http://www.hergivenhair.com/-
hergivenhair-coily-textured-top-lac-
e-wig-p-82/