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returns and exchanges

Shipping & Return

At the moment, all orders are running on a 3-5 business day processing/production time (wig orders will need about 10- 15 business days). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).

Attention:
We will need extra 1-2 business days to color or style it if you order color service or pre-styled products.
Please allow us 7-10 business days to prepare the products out of stock. We will inform you if the product is out of stock. Or we will help you to change your order to match your needs.
We offer expediting order service on wig orders which will need to pay extra $20. After we receive your expediting fee, your order will be finished within 5 business days and you will need another 2-3 business days to receive it. Or we will refund you.

2. What are your shipping rates and delivery time?

3. How can I cancel my order?

4. What is your RETURN POLICY?

5. Can I exchange my HGH hair?

6. Can I exchange or return my custom order.

7. Do you ship internationally?

8. Will you provide a tracking number after shipping?

9. What forms of payment do you accept?